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| Secure
Shopping | to
the top |
| 100% Secure
shopping. You can safely enter your
entire credit card number via our secure
server which encrypts all submitted
information. |
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| Privacy
Policy | to
the top |
| We respect your privacy.
We do not sell, share, exchange or release
our customer’s personal information.
Your information will be treated as
confidential. to read our full privacy policy. |
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| Order
Processing | to
the top |
| Orders cannot be cancelled
or changed once placed due to our automatic
credit card processing system. We only
accept orders and ship to the billing
address and name on the card. Our system
will deny your order if the exact billing
address is not provided. The 3 digit
code on the back of the card will also
be required. |
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| Payment
Options | to
the top |
We accept the following credit cards.
 
In addition we accept cashiers checks and post office money orders
only. No personal checks. |
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| Online
Order | to
the top |
| We have secure online
ordering. When shopping on-line, just
click on the "add to cart"
button next to the item you would like
to order. This item is then added to
your shopping cart. When you are ready
to place your order, click on the "Place
Order" button at the top of your
computer screen. You will then be asked
to fill out a secure online order form,
which will safely deliver your personal
and credit card information. |
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| Mail
Order | to
the top |
Print
order form and send with postal
money order or cashiers check and or
credit card information to:
Please never send cash through the mail.
Also be sure to include all information
on your order form with method of payment.
No COD’s or personal checks are
accepted. Postal money orders or cashiers
checks may take longer as they need
to clear the bank first. |
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| E-mail
Confirmation | to
the top |
| Our system emails your
order receipt as soon as order is complete.
If you did not receive an order receipt
please check your spam settings of your
email program. Often spam filters block
email addresses with the words “Orders”
or “Customer Service” in
the email subject or address. |
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| Return
& Refund Policy | to
the top |
| For sanitary reasons
ALL SALES ARE FINAL WITH NO
REFUNDS. |
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| Damaged
items | to
the top |
| If any items are damaged,
e-mail us within 24 hours of receipt
at wecare@indianhairexport.com
and an investigation will be started. |
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| |
Orders cannot be cancelled
or changed once placed due to our automatic
processing system.
Customers who cancel due to back order
are exempt from this.
If your shipment is returned to us due
to a bad address, refused upon delivery,
unclaimed or cancelled after placing
your order; there will be a 50%
cancellation fee charged.
Shipping and handling charges are non
refundable. Coupons will not apply.
The balance will be refunded to your
credit card.
Large orders or orders in question may
require a cardholder signature on a
sales slip to be faxed or e-mailed to
PlatinumEX Hair. This
is shared upon check out before hitting
submit. If an order is canceled because
a customer refuses to sign a 10% cancellation
fee will incur. |
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| Store
Credit | to
the top |
| We do not issue store
credits or refund cash or credit cards. |
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| Back
Orders | to
the top |
This only applies in case of we are accepting retail orders: In case of a back order
or discontinued item, customer will
be notified through e-mail and given
the option to wait, select another item
or cancel that portion of the order.
The portion that is in stock will be
shipped.
If we are out of stock in the length
you chose we will send the next longest
length at no extra charge. Please e-mail
us if you do not want this substitute. |
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| Discreet
Shipping | to
the top |
| All orders shipped from
Hus & Hovis will not say hair extensions
anywhere on the outside of the package.
Your shipment will be delivered discreetly
and the shipping label will say Hus
& Hovis, LLC. |
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| Shipping
Information | to
the top |
Provide and fully spell
your whole accurate billing name, address,
phone and EMAIL ADDRESS. Do not give
2 addresses.
If we cannot contact you about a problem,
through e-mail your order will not be
processed in a timely manner.
For customer protection due to online
fraud we ship only to the billing address
and name on the card. Our system will
deny your order if the exact billing
address is not provided.
For
your protection, if the value of the
shipment is of high dollar value and/or
carrier deems unsafe to leave package
at door, a signature will be required
to receive your shipment. If credit
card holder is not home to sign for
shipment, carrier will either leave
a note with instructions, reattempt
to deliver or both. Hus & Hovis
will not be responsible for shipping
delays due to the above circumstances.
We do not ship COD and cannot use customer’s
personal shipping account.
Shipping and hours of operation are
Monday through Friday, except the following
holidays: New Year's Day, Memorial Day,
Independence Day, Labor Day, Thanksgiving
Day, day before and after Thanksgiving
Day, Christmas Eve, Christmas Day,
New Year's Eve, Eid, Diwali and any other Indian holiday when business operations stop. |
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| Shipping
Delays | to
the top |
Weekends and holidays
do not count as business days. Production
days begin the day after order is processed or you received a trasnaction receipt.
We ship via Aramex, DHL, UPS and/or USPS.
We will email you tracking number once it has shipped or you can contact us for tracking or shipping information.
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| Free
shipping | to
the top |
| Some items have free
shipping. If you add more items to your
cart that do not have free shipping
then shipping fees for those items will
be applied. |
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| Shipping
& Handling | to
the top |
Weekends and holidays
do not count as business days. Shipping lead times for hair extensions for upto 2kg is 2-2.5 weeks. Lace wigs 25-30 days. Lace frontals 20-25 days. For larger orders email us for estimate. Lead times are apporximations only and depend on current production demands.
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| Shipping
Destinations | to
the top |
| We ship to International
destinations. |
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| Returned
Packages | to
the top |
| If your shipment is returned
to us due to a bad address, refused
upon delivery, returned or unclaimed;
there will be a 50%
cancellation fee charged.
Shipping and handling charges are non
refundable. We will notify you via e-mail
and wait to hear from you. We may offer
to reship and customer pays for shipping
with a signature required from the cardholder
or the balance will be refunded to your
credit card. |
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| Color
Match | to
the top |
If you request color,
style or hair help from our experts
and our suggestions are not satisfactory,
return fees are not waived. Please choose
carefully.
Only certain colors are available for
each item; therefore, always check the
item's color availability. Color charts
can be used as a guide only as the color
quality may vary depending on your monitor's
resolution. For the best color match
it is best to purchase a color ring.
Please choose carefully as all sales
are final with no refunds. |
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| Theft
& Fraud | to
the top |
| Credit card fraud or
theft of our merchandise will be prosecuted.
Non payment of orders due to credit
card disputes will be sent to collections
and prosecuted. |
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